TERMS & CONDITIONS

Updated 8-1-2025

Southern Shine Mobile Detailing seeks to provide the best complete mobile auto detailing and ceramic coating experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our services.

The following is designed to protect your rights and our own. The most important terms are found at the top of this page under “Cancellation & Rescheduling Policy”, and “Vehicle Terms”.

By scheduling any service with Southern Shine Detailing you hereby agree to all terms listed in this document.

Cancellation & Rescheduling Policy

We take a %10 non-refundable deposit to secure all appointments prior to service. This deposit will always transfer over to a rescheduled appointment. If for any reason, the customer needs to cancel or reschedule, they should let us know in an appropriate time frame, and we will gladly transfer their deposit over to another appointment time. This deposit is deducted from the total cost of the service upon taking payment. If, for whatever reason, the customer does not pay the 10% deposit prior to service, it will be charged when taking payment, or if the customer cancels or ‘no-shows’ they will be invoiced for the amount.

Before Your Detail

The client is sent a full guide prior to their appointment so that they may prepare their vehicle for service. If the vehicle is not ready at the time of arrival, and Southern Shine Detailing has to wait more than 10 minutes for the customer to remove excess trash, personal belongings, or in any such way make the vehicle available, we reserve the right to charge a $50 convenience fee for the lost time.

If the client is not home, or is unable to give access to their vehicle, electric hookup, or water hookup for any such reason within a reasonable time frame, we reserve the right to charge a $100 time-slot fee for taking up a valuable position in our busy schedule. Please, ensure your vehicle is available and terms are respected.

Vehicle Term

Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of service. Southern Shine Mobile Detailing will not move personal belongings for safety & liability concerns. The area containing personal items will be omitted from the service.

Each job has an average allotted time in which it is scheduled for, based on the package selected and conditions specified by the customer. The customer is responsible for letting Southern Shine Detailing know of any excessive conditions prior to their booking, so we can provide the most accurate estimate. Examples of these conditions are pet hair, stains, kids messes, mold, bodily fluids, sand, trash, tar, sap, paint of any kind, etc. The vehicle may be subject to an updated quote after in person inspection if any such conditions are present. If we arrive and conditions were not disclosed, there will be an additional charge for time lost due to needing to get additional equipment from the shop to address those conditions.

If areas such as the center armrest storage or glove compartment are not cleared of belongings, we will not be able to clean them due to the client’s private personal belongings, always wanting to protect personal property.

We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction. Due to child safety, we will not uninstall or install car seats under any circumstances.

We reserve the right to charge each vehicle according to its condition, and the duration of time we believe service will take. As a client booking with our company, you acknowledge that our prices are variable depending upon the inspection of your vehicle. We will always inspect your vehicle prior to beginning service to make sure you know the extent of the work that needs to be done.

Additional fees will be applied to all jobs that involve pet hair, staining, odors, hazardous material such as mold or waste matter, etc.

Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will always try our best using professional-grade equipment and chemicals. Please be aware that some upholstery, seatbelts, and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We will consult you on what can and cannot be done in regard to your vehicle’s interior.

Odors cannot be removed by cleaning alone. They must be treated with ozone treatment and may require attention from a specialist.

When it comes to windows we do our best, but due to variables such as temperature, windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause, this is simply the nature of how window cleaning chemicals work.

We are not responsible for damage due to heavily soiled, stained, or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised. If during pre inspection the headliner is too fragile to work on, we will not attempt to damage it further with cleaning.

We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle’s paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without compromising the clear coat.

Exterior black or gray textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color, if that is a service you have previously discussed.

Any wax, sealant, or coating not properly cared for will not last its intended durability length. We recommend safe hand washing with gentle ph neutral car soap.

Southern Shine Detailing does not guarantee the complete elimination of mold, mildew, biohazards, or other hazardous materials. While we use industry-standard techniques to clean and sanitize, these issues may return if the underlying source of moisture, contamination, or damage is not permanently repaired. Client acknowledges that results will vary depending on vehicle condition and agrees that Southern Shine Detailing is not liable for recurrence caused by leaks, drainage issues, or other external factors.

For services involving mold, odor, or water damage, the client is required to correct the underlying source of moisture (e.g., leaks, clogged drains, failed seals) before service. If such issues are not properly repaired prior to detailing, Southern Shine Detailing cannot provide a satisfaction guarantee, and recurrence of mold or odors is the client’s responsibility.

Our satisfaction guarantee applies only when conditions are within our control. Guarantees are voided if the vehicle has unresolved mechanical, structural, or environmental issues that directly contribute to the recurrence of the problem (including but not limited to leaks, drainage failures, or persistent flooding).

On-Site Service Terms

We require payment to be made in full on the day the service is completed. You will be sent multiple reminders to make this payment.

We reserve the right to request payment in full if a client has canceled multiple times, as a condition for their rescheduling. We reserve the right to refuse service to clients if scheduling or payment terms are not respected. We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the client know of alternative arrangements upon notification.

We reserve the right to alter a booking or move a booking in accordance with weather conditions, poor health of staff, and/or equipment failure without penalty to the company, but wherever possible will let the client know of alternative arrangements upon notification.

For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings but don’t want you to get hurt by tripping over hoses, cords, and other hazards.

We expect all clients to properly communicate the condition of their vehicle before our technicians arrive. If upon arrival, our technicians have reason to believe the client hid conditions such as urine, feces, semen, mold, mildew, and other hazardous substances, Southern Shine Detailing reserves the right to request partial payment at our discretion without completion of the job. This is to ensure a safe work environment, and keep our technicians from being taken advantage of.

Respect, Fair Treatment & Right to Terminate Service

At Southern Shine Detailing, all clients are expected to treat our staff and representatives with basic human respect, courtesy, and professionalism. We do not tolerate abusive, manipulative, or disrespectful behavior under any circumstances. Clients may not demand, request, or imply that services should be performed for free or at a reduced cost outside of agreed-upon promotions or written estimates. If at any time a client engages in such behavior, we reserve the right to immediately terminate the appointment and enforce the following:

If less than 50% of the scheduled service has been completed, we reserve the right to charge a minimum of 50% of the quoted service fee.
If more than 50% of the scheduled service has been completed, we reserve the right to charge the proportional value of the work completed, up to and including the full quoted service fee.
In addition, if client behavior results in unreasonable delays, disruptions, harassment, or additional labor beyond the normal scope of the appointment, an Inconvenience Surcharge of up to 25% of the total service fee may be applied at our discretion.

Examples of Prohibited Behavior

For clarity, disrespectful, abusive, or manipulative behavior includes, but is not limited to, the following:

Verbal abuse or aggression: yelling, cursing, insulting, belittling, mocking, or making derogatory remarks.
Discrimination or harassment: racist, sexist, homophobic, or otherwise prejudiced comments; unwanted advances; or hostile body language.
Intimidation: threatening gestures, hostile stares, or physical intimidation of staff.

Manipulation of services:

Demanding free work, discounts, or add-ons not agreed upon.
Attempting to renegotiate pricing mid-service or after completion.
Ghosting, stalling, or refusing payment once work has been performed.

Time abuse:

Repeatedly showing up late, canceling last minute, or intentionally delaying staff during service.
Asking staff to wait while unrelated errands are completed.

Disrespect of professional boundaries:

Making inappropriate personal comments.
Entering restricted work areas, hovering over staff in a hostile manner, or interfering with equipment.

Dishonesty:

Misrepresenting the condition of a vehicle before service.
Falsely claiming work was not performed or damage was caused.

Tampering with or sabotaging prior work.

Unreasonable demands:

Pressuring staff to work unsafe hours, conditions, or environments.

Demanding work outside the agreed scope without fair additional compensation.

AFTERCARE INSTRUCTIONS

General Detailing Services
- To maximize the longevity of sealants, waxes, and protective products applied during your service, the vehicle should be kept in a garage or otherwise sheltered from extreme conditions (direct sunlight, acid rain, excessive heat/cold, road salt, and heavy contaminants).
- Avoid parking under trees that may drip sap, or in areas where birds or other contaminants may come into frequent contact with the paint.
- Any protective product’s durability depends on proper care and storage of the vehicle. Southern Shine Detailing cannot guarantee lifespan of products if the vehicle is exposed to conditions outside of our control.
Paint Correction Services
- After paint correction, the vehicle’s finish is highly susceptible to marring and swirls if not properly maintained.
- Do not take the vehicle through automatic car washes, as brushes and harsh chemicals can quickly reintroduce scratches. Hand washes with clean mitts and pH-balanced soap are strongly recommended.
- Swirl marks, scratches, and other imperfections can return at any time based on driving, washing, and storage conditions. Southern Shine Detailing is not responsible for damage caused after the vehicle leaves our care.
- Clients must notify Southern Shine Detailing of any areas of concern or missed spots within 24 hours of vehicle pickup or delivery. Beyond that window, we cannot be held liable for issues, as we cannot control what happens once the vehicle is outside our custody.
Ceramic Coating Services

- Ceramic coatings require specific maintenance to achieve their advertised longevity and performance.
- The vehicle must not be washed for the first 7 days after coating application to allow full curing.
- Never take a coated vehicle through an automatic car wash. Brushes and harsh chemicals will damage the coating.
- Wash only with pH-neutral, gentle car shampoos and soft wash mitts. Do not use household detergents, abrasive sponges, or strong degreasers.
- Dry the vehicle using clean microfiber towels or a touchless air blower to prevent water spotting.
- Avoid parking in environments with excessive contaminants (sap, bird droppings, industrial fallout) and remove any such contaminants as quickly as possible with safe methods.
- Regular maintenance washes and periodic inspections are required to keep the coating performing as intended. Failure to follow aftercare instructions will void any implied durability claims.

Photo / Video Rights

When scheduling services with Southern Shine Detailing , you give us the right to post photos and videos of your vehicle before, during, and after the service is performed. Our company has a fairly large social media presence online, so your vehicle may find its way onto the internet. We will not identify our clients by name without their permission beforehand. We will also not include license plates or home addresses without client’s permission beforehand. If you have any concerns related to our use of media, please let us know prior to service and we will happily accommodate.

If you do not agree to our photo/video terms above, please print and sign this.

I declare that I, _____________________(first and last name), do not authorize Southern Shine Detailing to use photos or videos of my vehicle for marketing purposes. I acknowledge that these materials may be used as internal training materials.

DATE:

SIGNATURE:

Service Guarantee

If there is a probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.

Clients must report any potential mistakes made by Southern Shine Detailing Detailing at the time of the post-inspection or within 24 hours of a job being completed. Failure to report past 24 hours of completed work does not guarantee any correction. We will, however, do our best to understand your needs and serve you appropriately. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.

Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.

Only services included in your order and additional services authorized by Southern Shine Detailing are covered under our service guarantee. Any services not authorized by Southern Shine Detailing are at the client’s own risk.

Payment Terms

Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Southern Shine Detailing Southern Shine Detailing.

The client who books the service is responsible for a verbal or written agreement on the pre-inspection and post-inspection of their vehicle, RV, or trailer. Failure to do so will forfeit the right to a refund.

Any claims must be filed within 24 hours of the completion of the service by emailing (contact@southern-shine-detailing.com) with photographs attached.

Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, redos or any additional work will be performed outside of the original package or estimate.

We reserve the right to charge the customer for lost time, inconvenience to our other customers, or for hazardous conditions. Amounts may be discretionary, or in the range of $2.00/minute for time lost Please ensure you have followed our terms and guides prior to our arrival. It is your responsibility.

Some issues may require services beyond those you ordered. Refusing the services recommended by client service or your on-site technician may invalidate the service guarantee.

GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES, AND DISPUTES:

The client agrees to make full payment prior to the release of the products or vehicle. The vehicle or products will not be released until full payment has been processed accordingly. Any invoice that is not paid at the time of order or delivery is considered past due and the client is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum.

This is not an expectation contract and we are not responsible for buyers’ remorse.

By accepting the product or vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. Clients shall identify to Southern Shine Detailing in writing any dispute concerning an invoice within three days of the date of the invoice. If disputes are not identified in writing within the three-day time frame the client has accepted the job and the invoice. Clients must contact Southern Shine Detailing of any and all work in dispute, accompanied by a written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections.

Southern Shine Detailing is not responsible for loss or damage to vehicles or articles left in vehicles in cases of fire, theft, accident, or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation, or delivery of our products.

It is the client’s responsibility to read our Terms & Conditions available on our website prior to contacting Southern Shine Detailing to perform any services.

ESTIMATES: Estimates are good faith estimates and are based on the current information Southern Shine Detailing has at the time the estimates are given. Estimates given are good for 7 days and are subject to change.

VEHICLE INSPECTION/CONDITION: Southern Shine Detailing will complete a pre-inspection with the client before beginning any work on the vehicle. At this time, our technicians will notify the client of any concerns they may have. The client is responsible at this moment to explain to the technician what they desire out of the detail.

Southern Shine Detailing is not responsible for the condition of the surfaces of the vehicle prior to any services rendered. Any existing scratches, cracks, or other damage will be visible through a coating or paint protection, and such surface damage or imperfections may damage the protection applied and cause the protection to fail prematurely. We reserve the right to refuse any work or vehicle for any reason.

CHANGES/CORRECTIONS/ERRORS: We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability, and update information at any time without prior notice.

FINAL CHECK: Prior to payment, we kindly ask that you perform a final inspection of your vehicle to ensure that all services have been completed to your satisfaction. This includes checking for any missed areas and confirming that the vehicle’s battery is functioning properly. If any issues or concerns arise during this inspection, please bring them to our attention before or during the final check.

We are more than happy to assist with any issues, such as jump-starting a dead battery in the rare occurrence where it dies after the detail is complete and before we leave. However, once the final inspection is completed, we are not responsible for any concerns that arise afterward, including issues like a dead battery, if they were not noted during the final check.

By reading this document of terms and conditions, you, the client, acknowledge you agree to them in full.

Thank you for taking the time to read through our terms & conditions. Southern Shine Mobile Detailing aims to provide the best service possible while protecting all parties and ensuring a safe & fun work environment for our valuable employees. We look forward to serving you!

Southern Shine Mobile Detailing

423-396-0107